How to Make a Complaint

Darwin Property Group aims to make it straightforward for you to bring any concerns or complaints to our attention. Initially, we recommend discussing your issue with the agent, representative, or property manager managing your matter.

If you remain unsatisfied with the outcome, please contact our management team in writing using the details below:

Email: judy@darwinpropertygroup.com.au
Post: Darwin Property Group, PO Box 2428, Darwin NT 0801. Please address to Management Team.

When submitting a complaint, please provide as much detail as possible, including the outcome you are seeking. If you need assistance in describing or sending your complaint or would prefer an informal discussion, please don't hesitate to contact us.

How We Handle Complaints

Your complaint will be reviewed by our management team, who will work with you and relevant staff to ensure your concerns are fully investigated and addressed according to this process.

We treat all complaints confidentially and will seek your consent before discussing your concerns with anyone outside the agency. We aim to give you a fair opportunity to explain your case and may arrange a meeting to better understand your concerns and find a satisfactory resolution.

Timeline for Complaints

We strive to resolve complaints promptly. Acknowledgment of your complaint will be sent within two business days. We will provide an estimated timeline and aim to resolve the matter within five business days, keeping you informed throughout the process.

Response to Complaints

If your complaint is justified, we will take appropriate action, which may include:

What If You're Still Unsatisfied?

If we cannot resolve your complaint to your satisfaction, you may escalate the matter to the Northern Territory Consumer Affairs. They provide information, advice, and dispute resolution services regarding real estate concerns.

Contact Northern Territory Consumer Affairs:
Phone: 1800 019 319
Website: www.consumeraffairs.nt.gov.au

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